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SHIPPING & RETURNS

Domestic Orders

All orders made within Australia will be sent Express with Australia Post. We offer free express domestic shipping for orders over $199AUD. As soon as we ship your goods, we will send you an email with a tracking number so that you can prepare to receive your Jimena Alejandra earrings. Should you not be present at the time of delivery, Australia Post will leave a calling card in your letterbox so that you can collect it from the post office listed on the card. It is your responsibility to ensure you collect this within the designated Australia Post holding parcel deadline. Our responsibility ends the minute you receive a calling card in the mail.  Australian orders are inclusive of GST as required by Federal Law.

International Orders 

All orders made internationally will incur different rates. Please email us at info@jimenaalejandra.com if you are not shopping from the USA so that we can give you an exact cost for shipping our goods to you. Please note that all prices will be quoted in AUD (Australian) dollars. It is your responsibility to convert this amount to your country's currency. We offer free standard international shipping for orders over $250AUD.

 

Returns

Unfortunately we do not offer refunds or returns on earrings bought at Jimena Alejandra. Please choose carefully before ordering via our online store.