The Atelier Appointments

Our Atelier is open by appointment Wednesday-Saturday. 

This is to ensure we give you the time and quality customer service you deserve in creating bespoke pieces that are as unique as you. 

The Atelier is a place where gemstone dreams happen.

p.s Feel free to bring along the outfit that you'd like jewellery pieces for too. 

p.p.s m. We offer tea, water or champagne 🍾 

Hassle Free 30 Day Returns

We want nothing more than for you to love your pieces because they are made slowly by hand in small batches and they are unique pieces of art (well, we think so anyway), but we understand that sometimes items may need to be returned and/or exchanged.

We offer easy returns and exchanges for up to 30 days from the date of purchase.

*Conditions Apply.

Please see our Returns page for more detailed information.

How to Care For Your Gemstone Beauties.

• When you are not wearing them, please place them in their little homes (packaging) away from sunlight. Sun is damaging and can alter gemstones and gold vermeil/plating.
• No gold plating is waterproof. This is a myth. Water does alter the chemical composition of the plating. This means no swimming, showing or washing while wearing any of our gold plated items.
• Avoid lotions, soap, oils and cleaning products from touching your jewellery pieces as chemicals will alter the gemstones and/or the plating or both.
• When travelling, to avoid stones breaking or post backs bending, twisting or snapping, please store carefully in your JA packaging solutions or in a hard top jewellery box. Avoid stone pieces from touching each other as they are natural stones and can break/fracture.
• Please clasp all braclets and necklaces together to avoid knotting or tangling.
• Please take care when handling or putting on our gemstone earrings, as any mishandling or mistreatment can and will cause chips, cracks and/or breakages...and who wants that?

Your Jewels Deserve A Fancy Home.

We offer customers beautiful packaging for their jewellery pieces.

Customers who purchase items over $300AUD will receive our luxury signature leather packaging with embossed logo and gold foil logo on the inside. A cardboard box with a gold Jimena Alejandra logo is also provided. Each product shows corresponding packaging photos.

For items under $300 we have a leather envelope pouch with gold button and embossed logo in either white or pink leather. A cardboard gold foil embossed logo box is also provided.

Packaging Upgrades are available at checkout. Gift Cards that support local charities can also be added on at checkout.

Disclaimer: For items less than $300 during outlet or archive sales, packaging will be a velvet pouch with tassel ties.

 PRE-ORDER ITEMS ARE GOODS WHICH ARE NOT CURRENTLY
IN STOCK AND THEREFORE HAVE WAITING PERIOD BEFORE YOU RECEIVE THEM. BEFORE
ORDERING:

1. We require full payment at the time of purchase.

2. Due to the nature of pre-order items, we will not be accepting
cancellations or refunds.

3. Please THINK CAREFULLY before you order.

4. Please be aware that delivery of pre-ordered items could take up to 8 weeks.
We cannot guarantee a specific ship date. 


5. Your goods will be shipped via the shipping method selected for international orders, as soon as the goods become available to us.

6. Please do not order if you are unable to wait. 

7. Sometimes the ordered items or pieces required for the full items MAY arrive
later than 4 weeks due to several factors (eg: customs)

8. Please do not combine in-stock and pre-ordered items in your shopping cart.

9. For pre orders for items are unable to be created, a refund will be given with or without
notice. 

10. Once you place an pre-order order, it means that you are willing to accept
the above rules & regulations.

To view our ring size guide, click below:

https://www.jimenaalejandra.com/pages/ring-size-guide